TDM have been involved in helping meet client requirements with the right customer care managers for a significant period of time.

Customer Care Managers are responsible primarily for managing the customer care department usually within specific geographic areas.

In addition, they are also responsible for a number of items including:

• Attending appointments at pre-arranged times
• Ensuring all defects are reported and dealt with in a cost-effective, timely and professional manner
• Communicating with the owners, as well as agreeing on a plan of priority on repairs
• Identify and report common defects and report to senior customer care management
• Ensuring compliance with the NHBC guidelines and technical standards
• Ensure compliance with company vision, values, policies and procedures

We have a number of new roles below, alternatively, 01227 949 130, send your cv and our team will be in touch.