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Customer Care Manager Jobs

TDM have been involved in helping meet client requirements with the right customer care managers for a significant period of time.

Customer Care Managers are responsible primarily for managing the customer care department usually within specific geographic areas. 

In addition, they are also responsible for a number of items including:

  • Attending appointments at pre-arranged times
  • Ensuring all defects are reported and dealt with in a cost effective, timely and professional manner
  • Communicating with the owners, as well as agreeing a plan of priority on repairs 
  • Identify and report common defects and report to senior customer care management
  • Ensuring compliance with the NHBC guidelines and technical standards
  • Ensure compliance with company vision, values, policies and procedures

We have a number of new roles below, alternatively 01795 531 934, send your cv and our team will be in touch.