House Builder

customer care administrator

Curvy lines Curvy lines

Job description.

Do you want to come to work to make a difference, help people and provide an excellent service?

This is a chance to join a fantastic developer in Essex to support the team as Customer Care Administrator. On offer is a basic salary of £30,000 – £40,000 DOE.

You will provide administrative support to the Customer Care Department whilst also communicating with customers, ensuring all documentation is up to date and filed as required.

The Role:

  • Recording customer defects on the CRM
  • Keep all customer plot files up to date
  • Deploying sub contractors as necessary
  • Distribute and chase closure of defects.
  • Answering customer telephone calls
  • Keeping in touch with customers throughout their warranty period
  • Visiting customers on site to keep in touch and provide an outstanding customer journey
  • Attend conference calls
  • Provide feedback to Technical and Construction departments in relation to defective materials
  • Producing reports for the senior management team
  • General Administration Duties.

The Person:

  • Experience working in a customer care role for a housebuilder, developer, housing association or main contractor  – minimum of one year
  • An understanding of the new homes construction industry
  • Excellent customer service skills
  • Attention to detail
  • Ability to work independently, prioritise work and make informed decisions
  • IT Literate
  • Valid UK driving licence and access to your own vehicle

Applications without new homes customer care experience will be discounted for this position.

Need some help?

Faye Angeletta

Faye Angeletta



our 2023 Salary Guide is here! download today.

Want to know how much your peers are making within the housebuilding and property sector? Well, the wait is over. Download our annual 2023 salary guide today.

Curved lines Curved lines
Straight lines