Job description.

Do you want to come to work to make a difference, help people and provide an excellent service?

This is a chance to join a fantastic developer in Essex to support the team as Customer Care Administrator. On offer is a basic salary of £30,000 – £40,000 DOE.

You will provide administrative support to the Customer Care Department whilst also communicating with customers, ensuring all documentation is up to date and filed as required.

The Role:

• Recording customer defects on the CRM
• Keep all customer plot files up to date
• Deploying sub contractors as necessary
• Distribute and chase closure of defects.
• Answering customer telephone calls
• Keeping in touch with customers throughout their warranty period
• Visiting customers on site to keep in touch and provide an outstanding customer journey
• Attend conference calls
• Provide feedback to Technical and Construction departments in relation to defective materials
• Producing reports for the senior management team
• General Administration Duties.

The Person:

• Experience working in a customer care role for a housebuilder, developer, housing association or main contractor  – minimum of one year
• An understanding of the new homes construction industry

• Excellent customer service skills
• Attention to detail
• Ability to work independently, prioritise work and make informed decisions
• IT Literate
• Valid UK driving licence and access to your own vehicle

Applications without new homes customer care experience will be discounted for this position.