House Builder

Customer Care Coordinator

£30,000
Dagenham
Full-time
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Job description.

A leading housebuilder is looking to onboard a Customer Care Coordinator to be based at a site near Dagenham, Essex. On offer is a basic salary of up to £30,000.For someone hungry and motivated, there is a real chance for a management position as the company are looking and building for the long term!

You will be the first point of contact for customers and assist purchasers moving into their new home, arranging repairs of any remedial items that may arise and provide support to the Head of Customer Care.

You will correspond with customers and look to deliver 5* customer service at all points of the process. You will appoint maintenance operatives to attach to defects, liaise with the site teams, record all communication via CRM and produce reports for senior management.

It is essential that you have experience in a customer service or customer care role with a residential developer or housebuilder to be considered for this role. You will have worked as a Customer Care Coordinator or Customer Service Coordinator and are used to dealing with customers in a professional manner.

On offer is a basic salary of up to £30,000.

 

Responsibilities:

  • Responding to incoming queries
  • Coordinating repairs
  • Liaising with customers and dealing with queries
  • Delivering a 5* customer journey at all times
  • Updating weekly reports and distribute to relevant personnel
  • Administrative support

Requirements:

  • Experience working as an Administrator in fast paced environment for a residential developer or housebuilder
  • Excellent written and verbal communication skills.
  • Demonstrable desire to deliver outstanding levels of customer service.
  • ‘Can do’ attitude.
  • Motivated, driven and high work ethic
  • Team player

N.B only successful applicants will be contacted

Need some help?

Christiana Balogun

Christiana Balogun

Consultant

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