customer care coordinator
I am working with an award winning, five star house builder who are renowned for being one of the finest businesses in the country.
Due to expansion of the business and continued success, they are looking for a Customer Care Coordinator who prides themselves on providing the finest quality service and customer experience for buyers at all times. This will suit someone who loves being a people person, helping to make the purchase of a new home a stress free and enjoyable process.
You will be the point of contact who is able to provide practical help and able to answer questions which are raised by home owners. Reporting directly to the Head of Customer Service, you will support them by managing customer related problems and issues through to the point they are dealt with fully and customer satisfied. You will be the point of contact for all communication internally and externally and be able to provide the highest quality service to these customers.
On offer is a salary up to £27k basic plus a lucrative package (outlined below).
- Ensure all calls, emails, website enquiries and other external correspondence are dealt with professionally and quickly with all issues to be recorded in the company’s internal IT systems.
- Fully adhere to the company’s customer care policies and procedures at all times and ensuring any complaints or queries are dealt with professionally to complete satisfaction.
- To ensure individual and team compliance with all internal SHE policies and procedures.
- The coordination with colleagues to ensure phones are covered throughout working hours.
- Arranging inspections of remedial enquiries to agree warranty issues.
- The liaison between internal teams in the company including Site Management, Customer Care and external contractors to ensure remedial works are completed whilst adhering to the NHBC Buildmark warranties.
- Updating the Customer Service Manager and Head of Customer Service to ensure all defects are dealt with correctly and in a cost effective way.
- The liaison with commercial and buying departments to order materials for defect resolution.
- Undertaking post completion calls to new residents and buyers making sure they are fully satisfied.
- Able to work individually as well as part of a wider team.
- A positive, problem solving individual who is calm and collected under pressure.
What do I get?
- A competitive basic salary.
- A competitive bonus scheme.
- 26 days holiday (increasing amounts for continuous service).
- Private healthcare insurance.
- A friendly place to work who offer ongoing training and career progression.
- Career stability.