Job description.

Customer Care Coordinator – Birmingham – Up to £30,000My client is a highly reputable house builder who have a requirement for a Customer Care Coordinator to join their Customer Care team based in the Birmingham area.As a Customer Care Coordinator will be working in a busy Customer Care team providing an efficient and effective Customer Care service to the new build developments in the West Midlands region. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties will include:

• To liaise with all customers and sub-contractors to establish an excellent after sales / maintenance response to all complaints / queries
• Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
• Ensure all materials and labour required is available prior to starting works
• Enforce the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied
• Plan and monitor the work of the Customer Care Supervisor in advance to ensure continuation of work
• Liaise with Site Managers, Project Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager
• Produce all relevant documentation relating to Customer Care accurately and in a timely manner
• Responsible for updating the COINS system in a timely and efficient manner to ensure accuracy of customer database
• Responsible for collating / maintaining the 28 day customer care questionnaire
• Maintain an efficient, effective filing system
• Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified
• Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues

Skills & Experience

• High level of interpersonal skills and a professional attitude to work;
• Excellent verbal and written communication skills;
• Experience of planning, organising and prioritising workload;
• Confident with ability to communicate and influence at all levels;
• Self-motivated, Resilient, Enthusiastic approach to work
• Understand the power of relationships and collaborative working

If you would like to know more about the role, please apply today.