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Customer Care Coordinator

  • Sector: New Homes Sales & Marketing
  • Location: Basingstoke, Hampshire
  • Job type: Permanent
  • Salary: £32,000

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Job description

I am currently recruiting for a Customer Care Coordinator for a leading House builder in the Basingstoke area, covering developments right up into West London. Within this position you will be reporting to the Head of Customer Services, working within the Customer Care Team, this role is paying a base salary of up to £32,000. 

My client strives to provide a great level of service to their customers.  This role would suit a candidate with experience in customer services from a house building / construction background or from a housing association/property management.

Key Responsibilities:

  • Ensuring that customers receive a first class level of service 
  • Dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period. 
  • Address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions will be taken to resolve any issues that arise
  • You will need to arrange for issues to be inspected and then to place orders with various sub-contractors 
  • You will need to liaise with internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks. 

 Experience and Qualifications:

  • Organisation skills are required as you are working to set deadlines.
  • A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues.
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.
  • Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
  • Previous experience within the construction industry, new homes, housing association or property management company.

Interested? Apply with your CV today!

Please contact Josh Wright at

TDM Recruitment Group is committed to equality in the workplace and is an equal opportunity employer.

TDM Recruitment Group is acting as an Employment Business in relation to this vacancy.