Customer Care Manager
Cambridgeshire
Up to £45,000 basic + car + bonus
Our client is a growing housebuilder with a strong reputation for quality looking for a Customer Care Manager who wants to make sure every buyer’s experience is as good as the home itself.
You’ll be the link between the build and the buyer. That means making sure homes are finished to a high standard before handover, and customers feel supported long after they’ve got the keys.
What you’ll be doing
- Inspecting homes before completion across the region’s developments, checking every one meets company and industry standards
- Signing homes off so the sales team can serve notice with confidence
- Running new home demonstrations so buyers know their home inside and out
- Supporting customers after they move in, with regular check-ins and quick answers to any questions
- Resolving customer issues before and after completion within agreed timescales
- Spotting recurring build issues early and working with site teams to stop them happening again
- Sharing inspection findings with site managers and agreeing fix dates before re-inspecting
- Planning your own diary to hit inspection targets
- Staying up to date with specification and product changes on each development
- Flagging any sites that need extra support to senior management
What they’re looking for
- Customer care, quality or aftercare experience in new homes / housebuilding
- A real passion for customer service and attention to detail
- Confidence working with site managers, sales teams and customers alike
- Strong organisation skills and the ability to manage your own workload
- A full UK driving licence
What’s on offer
- Basic salary up to £45,000
- Company car
- Bonus
- The chance to join a growing housebuilder where customer experience really matters
To apply for this job email your details to faye@tdm-recruitment.com.
