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Customer Care Manager

  • Sector: Customer Care
  • Location: Northampton
  • Job type: Permanent
  • Salary: £45,000 plus package
Job description

We are currently working with one of the leading names in new homes looking for a Customer Service Manager to join the team in Northampton. You will be managing the Customer Care team running sites across Northamptonshire, Hertfordshre, Oxfordshire and Buckinghamshire. 

On offer is a basic salary of up to £45,000 plus package. You will be a Customer Service or Customer Care Manager currently working for a developer, house builder or contractor and will have a strong and experienced understanding of construction/house builder policies rules regulations as well as NHBC warranties and standards. This role would also suit a Site Manager or Assistant Site Manager with customer facing experience in housebuilding. 

You will be predominatley based at head office in Northampton but will be expected to travel across the region. You will have technical knowledge of construction, with the ability to liaise with design, technical and construction to seek resolution to customer issues. You will be very personable, with an adaptable set off communication skills.

You will manage a team of Customer Care Coordinators and external maintenance contractors. 

It is essential you have managed a team and have worked within housebuilding or construction. Candidates without this experience will not be considered. 

You will report into the Head of Customer Care and on offer is a basic salary of up to £45,000 plus package.

Key requirements

  • Customer Service or Customer care experience with a developer, house builder or contractor
  • Experience managing a team
  • Very personable
  • Excellent customer service skills
  • Understanding of construction/house builder policies rules regulations and NHBC warranties and standards.
  • Able to travel to sites across the region
  • Full clean UK driving license

Please note: only applicants with relevant experience in housebuilding will be considered.

Please contact Faye Angeletta at

TDM Recruitment Group is committed to equality in the workplace and is an equal opportunity employer.

TDM Recruitment Group is acting as an Employment Business in relation to this vacancy.