House Builder

Senior Customer Care Coordinator

£34,000
London
Full-time
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Job description.

A leading property investment specialist is looking to onboard a Senior Customer Care Coordinator to be based at a site near Putney, London. On offer is a basic salary of up to £34,000.

For someone hungry, motivated and with a real work ethic, the role comes with a chance to enhance your career as the region grows.

You will be the first point of contact for customers and assist purchasers moving into their new home, arranging repairs of any remedial items that may arise and provide support to the Customer Care Manager.

You will correspond with customers and look to deliver 5* customer service at all points of the process. You will appoint maintenance operatives to attach to defects, liaise with the site teams, record all communication via CRM and produce reports for senior management.

It is essential that you have experience in a customer service or customer care role with a residential developer or housebuilder to be considered for this role. You will have worked as a Customer Care Coordinator or Customer Service Coordinator and are used to dealing with customers in a professional manner.

On offer is a basic salary of up to £34,000.

 

Responsibilities:

  • Responding to incoming queries
  • Coordinating repairs
  • Liaising with customers and dealing with queries
  • Delivering a 5* customer journey at all times
  • Updating weekly reports and distribute to relevant personnel
  • Administrative support

Requirements:

  • Experience working as a Customer Care Coordinator with a residential developer or housebuilder
  • Excellent written and verbal communication skills.
  • Demonstrable desire to deliver outstanding levels of customer service.
  • ‘Can do’ attitude.
  • Motivated, driven and high work ethic
  • Team player

 

N.B only successful applicants will be contacted

Need some help?

Christiana Balogun

Christiana Balogun

Consultant

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